The Onecom Blog

Cloud contact centre solutions are evolving. They've had to adapt to our new ways of communicating, offering an omnichannel approach that allows customers[…]

Recently, for the first time ever, the Call & Contact Centre Expo launched virtually, and as always Onecom was on-hand to present the latest in[…]

Enterprise mobility management solutions have always been a secondary concern for small businesses – a nicety rather than a necessity. But not anymore.[…]

At a time when customer experience is more important than ever, some organisations are struggling to implement an overarching strategy that is consistent[…]

Positive customer experiences (CX) have a resounding effect, turning happy customers into loyal ones. By putting the customer experience at the heart of[…]

The 12th of August 2020 marked the day the UK officially returned to recession, as the impact of the coronavirus pandemic is felt by a wide range of[…]