The Onecom Blog

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The effects of COVID-19 lockdown have created an unprecedented crisis for many customer-facing operations in recent months, who have struggled to maintain[…]

As the emergence of home-working continues, many organisations have struggled to adjust to the changing requirements of business communications, leaving[…]

When it comes to contact centres, the customer experience is paramount. Customer loyalty is key to a business, and communication with human agents at a[…]

The idea of taking your business mobile and running operations from a smartphone was once unthinkable. Now, it’s more popular than ever, with business[…]

Cloud contact centre solutions are evolving. They've had to adapt to our new ways of communicating, offering an omnichannel approach that allows customers[…]