The Onecom Blog

A basic definition of customer experience analytics is: The discovery, collection, and analysis of customer data to help you make informed, intelligence[…]

The pace of change occurring in the financial services sector is phenomenal, with a noticeable shift towards becoming digital-first in the quest for[…]

If you’re looking to improve your customer experience, skills-based routing is a must-have in your contact centre − but the concept has changed in recent[…]

gami¦fi|ca¦tion the application of typical elements of game playing (e.g. point scoring, competition with others, rules of play) to other areas of[…]

Get it right first time with Semafone & Onecom Security vs Service: Do You Have to Choose? When you’re running a contact centre, it can be a challenge to[…]