Are you a Genesys customer?
Genesys have announced an end-of-life schedule for the Multicloud CX Platform. As an award-winning Five9 Global Partner, we're here to help with the transition.
Contact Centre-as-a-Service
Easily monitor inbound call activity, with barge-in and emergency escalation available when needed. Intelligent call distribution ensures calls are answered efficiently and get through to the right people.
- Workforce management
- Compliant call monitoring & recording
- Cloud-based hosting
Artificial Intelligence
Support customers 24/7 with automated, self-service bots. They’re seamlessly integrated into the customer journey, freeing up time for your agents to deal with higher-priority tasks.
- Reduce customer wait times with self-service
- Natural language processing
- Intelligent Virtual Agents (IVA)
Omnichannel
Let your customer talk to you their way without hurting their experience. Unify email, web chat, voice call, and SMS to make every customer interaction seamless.
- Unified customer communications
- Resilient, cloud-based contact centres
- Market-leading messaging platforms
Reporting & Analytics
Change the way you visualise and act on contact centre metrics. Monitor performance and get actionable insights that support operational and strategic goals.
- Make data-driven decisions
- Customised reporting
- Real-time data
Darren Raz-Nick,
IT team, Pobl Group
Your trusted digital transformation partner
Over the years, we've developed relationships, processes, and expertise that help you use technology to take your enterprise further. Our enterprise cloud contact centre solutions, hosted on our cloud-based platform, take the complexity out of tech.
We build our KPIs around your goals to keep every aspect of our business focused on you.
Access every aspect of your new solution from a single, secure location.
We understand the changing tech landscape and bring the latest innovations to you.
Tailor your solutions to meet the needs of your business.
Onecom was awarded Five9 EMEA Innovation Partner of the Year thanks to not only our technical skillset and ability to create and deliver innovative solutions for customers, but for our underlying passion to drive change in the market.