How do I take my number to another network?

Sam Smith

You’ll need to check when your agreement ends; if you’re not sure about when this is, contact us. If you’re not at the end yet, you’ll need to wait or pay an early termination fee To move to another network, you’ll need a Porting Authorisation Code (PAC), which you’ll need to call us to request. We’ll then issue a PAC, …

How do I disconnect my number?

Sam Smith

You’ll need to check when your agreement ends; if you’re not sure about when this is, contact us. If you’re not at the end yet, you’ll need to wait or pay an early termination fee To start the process of disconnecting your number, you will need to call us Your agreement will end 30 days after we have received your …

How do I move to Pay as you go?

Sam Smith

Moving to Pay as you go means you have to end your Pay monthly agreement You’ll need to check when your agreement ends; if you’re not sure about when this is, contact us. If you’re not at the end yet, you’ll need to wait or pay an early termination fee To start the process of moving to Pay as you …

If I have accounts for Evolve and Onecom, will I be able to consolidate them?

Katey Watkins

Buying and purchasing systems will operate using a single platform from the 01 September 2017. We advise you to close all transactions with Evolve Telecom/The Word prior to 01 September 2017.  All transactions from 01 September should be undertaken using the Onecom supplier account.

Will there be new email contact details?

Katey Watkins

Yes. All current Evolve email accounts, including @evolve.co.uk, @evolvetele.co.uk, @theword.co.uk will change to @onecom.co.uk To ensure communication remains uninterrupted, all current Evolve email addresses will continue to function, however, you should use new Onecom email addresses as soon as is possible.