Yes. Evolve’s ‘Evolution’ and ‘Evolution Lite’ resource management application will become ‘CommsManager’ and ‘CommsManager Lite’.
No, all contracts signed prior to 31 August 2017 will continue to be valid with no changes to the terms and conditions.
During August, payments to customers will continue to be made by True Telecom. Payments due between 26-31 August 2017 will be held (whilst systems are aligned) and made by Onecom in September.
Please speak to your Account Manager.
Yes, you will need to update bank details for payments. Any payment due on or after 01 September 2017 must be made to Onecom Limited and to the Onecom bank account.
No. Onecom will send a further communication to advise when we are migrating direct debit collections from True Telecom to Onecom.
From 01 September 2017 all transactions will be generated and administered by Onecom Limited.
From 01 August 2017 new branding will be applied to all True Telecom premises. This will include how calls are answered, the True Telecom website, customer-facing documentation, signage, individual email addresses, email signatures and business cards.
All business entities relating to True Telecoms, will be integrated and operate as Onecom Limited from 01 September 2017. Back-office functions have already been aligned to ensure complete readiness for integration.
True Telecom customers will have access to a broader portfolio of world-leading products, enhanced customer service and highly competitive commercials.