How do I transfer my Vodafone number to a new SIM card?

Paul Robbins

Please complete the below form: Your mobile number will be transferred onto your new SIM card as soon as possible, so please keep both SIM cards on you until this has processed successfully. Please note that this can take up to 1 full working day to complete.

How do I remove iCloud/Google accounts from my device?

Paul Robbins

Removing iCloud via your device Turn device on Select ‘Settings’ Select ‘iCloud’ Press ‘Delete account’ Enter apple ID password when prompted Select ‘Turn off‘ Removing a Google account via your device Navigate to ‘Settings‘ Select ‘Accounts‘ Select ‘Google‘ Select your Google account On older Samsung Galaxy phones, press the ‘Remove Account‘ button in the bottom-right corner of the phone On newer …

I need to send my device to you for a repair. How should I package this?

Paul Robbins

Please ensure that your device is backed up, packaged securely in bubble wrap and that the back cover, battery and any accessories have been retained unless you have been advised otherwise. If your device is registered to iCloud or Google, please ensure that these accounts are removed prior to sending the device to us. Removing iCloud via your device Turn …

I’ve received a Vodafone Sure Signal box. How do I set this up?

Paul Robbins

Log into your My Vodafone Account and follow the below instructions: Choose “See usage details” followed by “Manage services” from the menu Pick “Sure Signal” in the menu and then “Register Sure Signal” Enter the address and floor of where the Sure Signal will be used as well as the serial number on the back of it You will then …

My phone has no signal. What should I do?

Paul Robbins

Check your coverage and network status – see what network coverage is available in the immediate area (by postcode), check on schedule maintenance or technical issues. Update your network connection by switching off and restarting your device. If coverage is normal, there is no maintenance or an issue in your area and restarting your phone hasn’t worked: Follow the attached …

Is there anything I can do to make roaming cheaper?

Paul Robbins

Using your mobile device whilst abroad can be expensive, but it needn’t be. There are a number of options available to reduce the costs involved, such as Vodafone EuroTraveller and Vodafone WorldTraveller. To apply an option to your account, or for full details on all of our options, along with compatibility, guidelines and usage restrictions, please get in touch with …

Why isn’t my phone working whilst abroad?

Paul Robbins

Your device should automatically connect to the best available network within the area. If this doesn’t happen, or you’d like to manually select the network that you are connected to, please follow the below instructions: Navigate to your device’s mobile network settings Navigate to the carrier/network option within this menu Within this option, there should be an option to switch …

How do I access my voicemail whilst abroad?

Paul Robbins

You may notice that you are unable to retrieve your voicemail messages through the normal 121 route whilst abroad; instead you will need to dial +447836 121 121, where you will be asked for your security pin. You will need to set your security pin prior to leaving the UK; this can be done by dialling 121, followed by option …

I’m going abroad, what do I need to do?

Paul Robbins

Make sure you let us know before you go, so that we can make sure your device will be ready for use once you arrive. We can also discuss the options available to reduce the costs involved with using your device abroad. Remember that you need to make sure that your voicemail pin is set up before you leave the UK, …