Customer Case Study: Oakray

Emily Weekes Case Studies, Onecom

Mechanical and electrical services contractors Oakray were looking to spend less time maintaining their mobile fleet. Onecom helped them reach their goal.

THE CHALLENGE

Although Oakray were initially wary of moving away from a direct relationship with a network, they felt that their current provider no longer met the requirements and expectations of an account of their size.

Oakray wanted to spend less time maintaining their mobile fleet, so were keen to find a partner that would provide a pro-active and attentive service approach.

THE SOLUTION

Oakray chose to transfer their mobile users across to Onecom’s management, which included a roll-out of new devices, SIM cards and a network change for their users.

Onecom fully managed the roll-out process, with 3 dedicated contacts on site to arrange any exchanges and answer any questions. The process was seamless and a positive experience for Oakray.

Mobile device management solution SOTI was also deployed across the fleet, allowing Oakray to manage every aspect of the company’s mobile devices, hardware, software, content and data without having to access the actual device.

THE RESULT

Oakray no longer feel like the onus is on them to be pro-active with the management of their account. After meeting both their desk-based account manager and field-based business development manager, Oakray are confident that their contacts fully understand their company and their needs, so their account is in safe hands.

SOTI was originally deployed as Oakray have a customised app that their field-based employees use as part of their daily roles. Using SOTI enables them to seamlessly manage any software updates, bugs and troubleshooting for this app remotely, so field-based employees don’t need to visit an office for technical support.

Following a consistent and trusted level of service from Onecom, Oakray hope to move more of their telecommunications needs under Onecom’s management in the future.

 

Telecoms are a core part of every business. Talk to Onecom on 03300 24 00 00 or visit onecom.co.uk.

Read more Onecom success stories.

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